All complaints taken seriously:
Apart from 1 Call ASAP’s exceptionally stringent accreditation process, the 1 Call contractors are kept on their toes by the operation centre staff, who constantly monitor their performance.
In the instance where a complaint has escalated to management level, there are procedures as per our terms and conditions (signed by every contractor) that we adhere to:
The contractor concerned will be offered the opportunity to either:
The customer complains again:
An assessor is elected to site visit at the customer's soonest convenience, an assessment and subsequent written report will be compiled and the findings will be final.
In more than eighty five percent of cases in the last four years, the contractor has been at fault and has paid the assessor's call out fee.
However, there are times where a client is deemed to be unreasonable and the call out fee has been for their account.
The report will specify what is required to rectify the work. Often the contractor is instructed to leave the site and 1 Call will introduce a replacement, usually within the budget available if the funds have been controlled correctly.
Each and every complaint is assessed on its own merits and the findings made available to both parties.
1 Call boasts a non-resolved complaint rate of just over half a percent – outstanding statistics by anyone’s standards.
So please remember - always stay in financial control of your project all the way.
Johannesburg is undergoing a period of renewal at the moment. Painting companies are doing great business as they are part of the solution to the homeowners being able to upgrade their properties at minimal disruption and cost. What a difference a good coat of paint can make to a home or business! The painting companies can be contacted for a quote as well as for ideas regarding colour choice and paint quality. Many a homeowner has regretted the rash decision to take the cheapest paint and to use unqualified people for the job. As with all renovation, preparation is the key to the successful outcome of the project. The painting companies usually give a guarantee on the quality of the work done by them. This ensures that the homeowners have peace of mind. These days there are computer programs that are available to show you what your home or room will look like painted in different hues before you make the final decision regarding your colour choice. It allows you to be more adventurous and creative and to be personally involved in the project. Planning means that there are less likely to be regrets afterwards. Make the call to the painting company today and start planning a brighter and more colourful future. Johannesburg is slowly but surely becoming renewed.
Most people who are looking for ways to improve their homes do not realise just how much of a difference you can make by simply applying a new coat of paint. Painting companies in Johannesburg are busy changing the landscape one home at a time. It is essential to use an expert who knows what to look for when doing this job. Surfaces need proper preparation before the painting is done. Cracks need to be filled in and sanded, loose pipes and wiring must be secured, etc. Old houses have usually been painted numerous times and this might need to be removed with high pressure cleaning. This can mean having a huge mess to clean up and is best left to the experts. Usually the work is done from the roof down and can take a long time if you try to do it yourself. The painting companies have all the tools and equipment for the job so it makes sense to have them do it. Get a quote for the whole job but choose the quality, colour and brand of paint yourself. Getting a reference from them for work previously done is also a very good idea to ensure that your work will be completed to your satisfaction. You will be amazed by how much your property will be improved. This will add substantially to the resale value and of course you will love the 'new look' that has been achieved.